Frequently Asked Questions
Everything you need to know about the revolution in hybrid cookware.
What exactly is hybrid cookware?
HexClad hybrid cookware combines the performance of stainless steel with the convenience of non-stick. Our patented laser-etched hexagon design allows you to sear like professional steel while offering easy cleanup and durability.
Is HexClad cookware metal utensil safe?
Yes, our unique laser-etched stainless steel peaks protect the non-stick valleys, making our pans completely safe for use with metal spatulas, whisks, and spoons.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided the items are in their original packaging.
Does HexClad come with a warranty?
Every HexClad product is backed by a Lifetime Warranty against manufacturer defects. We stand by the quality of our craftsmanship for as long as you own your cookware.
Are the pans oven and dishwasher safe?
Absolutely. Our cookware is oven safe up to 500°F and is 100% dishwasher safe, though we recommend hand washing to maintain the pristine finish over time.